From reviewing the feedback we've received since the Gold Demo went live, some issues we are aware of include:
Cannot launch the FM Gold Demo?
1. I'm getting a message which says: "Failed to setup graphics system"
Please see the following thread for further details:
http://community.sigames.com/showthread.php?t=54801
2. The game freezes when I select 'Submit Team' or try to 'Continue' the game when in a match.
Potential workaround:
- Run the game in Windowed Mode or a lower resolution
To do this:
- Go to the Preferences screen ('Options' -> 'Preferences').
- Go to the 'Display & Sound' section.
- Under 'Display Mode' select "Windowed" and confirm your changes.
Status:
- We are currently collating information from users about this problem so that we can investigate this further.
3. I'm getting a message that says: "The application failed to intialize correctly (0xc0150002)"
Potential workaround:
- Install the .NET Framework Version 2.0 re-distributable package from here:
http://www.microsoft.com/downloads/d...displaylang=en
Status:
We are still investigating the cause of this issue, but some users have reported solving it by installing the package above.
4. I'm getting a message that says: "This application has failed to start because d3dx9_37.dll was not found."
Potential workaround:
- Install the Microsoft DirectX re-distributable package from here:
- Web Installer:
http://www.microsoft.com/downloads/d...displaylang=en
- Full re-distributable:
http://www.microsoft.com/downloads/d...displaylang=en
5. I am having problems getting the demo to run on the Mac
Potential Workaround
- If you are using a non-standard zip program on the Mac it may be causing a problem.
- Uninstall what you have and delete the following directories if they still exist (by right-clicking on them and selecting 'Move To Trash'):
\\Applications\Sports Interactive\Football Manager 2009
\\Documents\Sports Interactive\Football Manager 2009
\\<username>\Library\Caches\Sports Interactive
\\<username>\Library\Caches\Preferences\Sports Interactive
\\This will ensure there are no files relating to the demo left on your hardrive.
On Mac OSX 10.5:
- Unzip the "Setup FM2009 Demo.zip" package by right-clicking on it and selecting 'Open With' -> 'Archive Utility'.
On MacOX 10.4:
- Unzip the "Setup FM2009 Demo.zip" package by right-clicking on it and selecting 'Open With' -> 'BOMArchiveHelper'.
6. I am experiencing random freezes or slowdown during play
We have identified a potential problem with the threading code which appears to affect high end machines.
Potential workaround:
- Turn off Threading in the Preferences screen.
- To do this:
- Go to the Preferences screen ('Options' -> 'Preferences').
- Go to the 'General' section.
- Ensure the 'Threading' option is deselected.
Status:
This issue will be fixed for the patch.
Installer issues
1. I'm getting a message that says: "The installer cannot run on your configuration. It will now quit."
Potential workaround:
- Open the downloaded "Setup FM2009 Demo.exe" in a compression utility such as WinZip, WinRAR, 7-Zip or similar.
- Extract the contents to a folder on your computer (e.g. create a folder named "FM2009 Demo" on your desktop and extract to this).
- If you have any of the above installed, they also usually let you right-click the exe and choose 'Extract'.
- Make sure you preserver the folder structure when extracting (most of them should do by default).
- Open Windows Explorer and go to the folder where you extracted the demo contents.
- Go into the folder named "Windows" (You're now in something like C:\Users\myuser\Desktop\FM2009 Demo\Windows\).
- Right click the file "Setup FM2009 Demo.exe" and click "Properties".
- Click on the tab named "Compatibility".
- Click the box "Run this program in compatibility mode for"
- From the drop-down choose "Windows XP".
- Click "OK" to close the "Properties" dialog.
- Now try to run "Setup FM2009 Demo.exe" from the "Windows" folder where you extracted the demo.
Status:
There are some compatibility issues with the installer we use for the game and the Windows XP 64-bit operating system.
Other issues
1. The game's keyboard is too responsive and overly sensitive making typing difficult.
This appears to be a problem on some machines, but not all.
Status:
- This issue will be fixed for the patch.
2. I am experiencing a high volume of injuries when playing the demo
Some users are suggesting there are too many injuries occurring.
Status:
We will be comparing the injuries statistics with the latest data we have from physioroom.com and if we find there's an imbalance we will address this for the patch.
3. Commentary shows goal is scored before ball crosses the line.
Sometimes the commentary bar flashes showing a goal before the ball crosses the line.
Status:
- This issue will be fixed for the patch.
4. I'm getting a message that says: "Direct Sound error -2004287480" when entering a match.
Potential workaround:
- Update your sound card drivers or disable in game sound.
- To disable sound:
- Go to the Preferences screen ('Options' -> 'Preferences').
- Go to the 'Display & Sound' section.
- In the 'Sound Settings' area, deselect 'Play Sounds' and confirm your changes.
- You should also ensure your DirectX is up to date.
- Install the Microsoft DirectX re-distributable package from here:
- Web Installer:
http://www.microsoft.com/downloads/d...displaylang=en
- Full re-distributable:
http://www.microsoft.com/downloads/d...displaylang=en
- Update the SoundDriver for your particular system (visit the system manufacturer website and check their support section on drivers for your particular system - See Useful Link below for common system websites)
5. The mouse cursor's left-click behaves as a right-click once I've used CTRL+click on my Mac trackpad.
Potential workaround:
- Use an external mouse with left and right mouse buttons.
Status:
- This issue will be fixed for the patch.
6. When I play a match, the pitch texture in 3D is black rather than green.
This appears to be affecting some ATI graphics cards and could be related to settings in ATI Catalyst.
Potential workaround:
- Instructions for Windows XP (Vista should be similar)
- Right-click on your Desktop and from the pop-up menu select "Catalyst(TM) Control Center".
- Select 'Advanced Settings'.
- Navigate to 'Graphics Settings' -> '3D' -> 'More Settings'
- Ensure the check box for "Support for DXT texture formats" is ticked.
7. I get an "XML Parsing Error" when launching the game
This appears to happen sometimes if the game encounters a problem and quits unexpectedly and settings become corrupt as a result of this.
Potential workaround:
Deleting your settings should in most cases:
- Make sure FM is not running.
- On Windows XP: C:\Documents and Settings\<your username>\Application Data\Sports Interactive\Football Manager 2009 Demo\settings\ (using Windows Explorer, Application Data is hidden by default but you should get to it by typing the path)
- On Windows Vista: C:\Users\<your username>\AppData\Roaming\Sports Interactive\Football Manager 2009 Demo\settings\ (using Windows Explorer, AppData is hidden but you should get to it by typing the path)
- On Mac OS X: /Users/<your username>/Library/Preferences/Sports Interactive/Football Manager 2009 Demo/ (In the Finder Sidebar: Click your username, then go to Library -> Preferences -> etc..)
- Delete all sub-folders in this (the 'Settings' folder). Do not delete the entire "Football Manager 2009" folder in "Application Data"
- Now try to run the game.
8. I get a black screen when returning to FM after I lock Windows
This issue affects specific display choices.
Potential workaround:
- Play the game in Full Screen.
- Play the game in Windowed Mode but do not maximise the window.
- When in Windowed Mode, ensure you minimise FM to the taskbar before locking Windows.
Status:
This issue will be fixed for the patch.
